Shipping policy

Shipping Locations

We currently ship within the United States only.

Please note:

  • We do not currently ship to Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands, or military addresses (APO/FPO/DPO).
  • We are unable to ship to P.O. Box addresses. Please provide a valid residential or business address at checkout.

Processing Time 

Orders are processed within 1–3 business days (excluding weekends and holidays) after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing time is separate from shipping time.

Shipping Rates

  • Standard Shipping: $4.99
  • Free Standard Shipping on all U.S. orders over $50

Shipping fees are calculated at checkout.

Estimated Delivery Time

After your order has been shipped, estimated delivery times are:

  • Eastern United States: 3–7 business days
  • Western United States: 2–5 business days

Delivery times are estimates only and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number.

You can use the tracking number to monitor your shipment at any time.

Shipping Carriers

We work with trusted shipping carriers to ensure reliable delivery.

Most U.S. orders are shipped via USPS. Depending on your location or package size, we may also use UPS or another qualified carrier.

Carrier selection is determined by our shipping partners, and we are unable to accommodate requests for specific carriers.

Lost, Delayed or Stolen Packages 
If your package has not arrived within the estimated delivery timeframe, please contact us at quanquannail@gmail.com ，and we'll be happy to assist you.

Once a package is marked as Delivered by the carrier, QuanQuan Nail is not responsible for lost or stolen packages. We recommend checking with household members, neighbors, your local post office, or the carrier before contacting us.

Incorrect Shipping Address 

Please ensure your shipping address is accurate and complete before placing your order.

QuanQuan Nail is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update your address before your order ships, but changes cannot be guaranteed once processing has begun.

Contact Us 

If you have any questions about shipping or your order, please feel free to contact us.

Email: quanquannail@gmail.com

Thank you for choosing QuanQuan Nail! 💖