Refund policy

We want you to have a happy experience with QuanQuan Nail, and we’re always here to help if something isn’t right.

📦 Returns & Exchanges

Each of our sets is handcrafted to order, which means we’re unable to accept returns, exchanges, or refunds due to sanitary reasons.
We sincerely appreciate your understanding and support for our handmade creations!

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💔 Damaged, Defective, or Incorrect Orders

We carefully inspect and package every order before shipping.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at 📧 quanquannail@gmail.com

Please include:

Your order number
Clear photos of the item and packaging
A brief description of the issue

We'll review your request and gladly provide a suitable solution, such as a replacement or refund, where applicable.

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🚫 Exceptions & Non-Returnable Items

Due to hygiene and the custom nature of our products, all press-on nails are final sale.

We are also unable to accept returns on the following:
 • Sale or discounted items
 • Gift cards

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📏Nail Size Responsibility 

Please carefully measure your nail sizes before placing your order and refer to our Sizing Guide to select the correct size.

As all of our press-on nails are handmade to order, we cannot offer refunds, returns, or exchanges due to incorrect sizing provided by the customer.

If you're unsure about your size, please feel free to contact us before placing your order—we're happy to help!

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📌 Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this time, your order may already be in production or preparing for shipment, so we may no longer be able to cancel or modify it.

If you need to make changes to your order, please contact us as soon as possible at 📧 quanquannail@gmail.com

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🤍 Contact Us

If you have any questions, please contact us at support 📧 quanquannail@gmail.com

Thank you for being part of QuanQuan Nail